Last updated: 1 September 2026

Luccevio operates this website and online store, including all related content, features, tools, products and services (together, the "Services"). Our store is powered by Shopify, which provides the platform we use to deliver the Services to you. This Privacy Policy explains what personal information we collect, how we use it, and who we share it with when you browse the Services, place an order, or otherwise get in touch with us. Where this Privacy Policy and our Terms of Service disagree about the collection, processing or disclosure of personal information, this Privacy Policy applies.

Please read it carefully. By using the Services you confirm that you have read this Privacy Policy and understand how your information is handled.

Personal Information We Collect

By "personal information" we mean information that identifies you, or that can reasonably be linked back to you. Anonymous or de-identified information that cannot be connected to you is not personal information. Depending on how you use the Services, where you live, and what applicable law permits or requires, we may collect or process:

Contact details — your name, billing address, shipping address, phone number and email address.

Payment information — payment card details, financial account details, form of payment, transaction and payment confirmation details.

Account information — username, password, security questions, saved preferences and settings.

Order information — the items you view, add to your cart or wishlist, and the orders you place, return, exchange or cancel, including your order history.

Correspondence — anything you tell us when you contact us, for example in a customer support request.

Device information — details of your device, browser and network connection, your IP address and other unique identifiers.

Usage information — how and when you interact with and move around the Services.

We may also draw reasonable inferences from the information above.

Where This Information Comes From

Directly from you — when you create an account, use the Services, place an order or contact us.

Automatically — from your device as you browse, including through cookies and similar technologies.

From our service providers — where they collect or process information on our behalf.

From our partners and other third parties.

How We Use Your Personal Information

Running and improving the store. To perform our contract with you: to process payments, fulfil and ship orders, handle returns and exchanges, manage your account, remember your preferences, send you notifications about your orders, let you post reviews, recommend products that may interest you, and generally to improve the Services.

Marketing and advertising. To send you marketing and promotional messages by email or text message, and to show you online advertising for our products, including advertising based on what you have previously viewed, added to your cart or bought.

Security and fraud prevention. To verify your account, keep payments and checkout secure, and detect, investigate and act on suspected fraudulent, unlawful or malicious activity. If you create an account you are responsible for keeping your login details safe — please do not share your username or password with anyone.

Communicating with you. To answer your questions, provide customer support and maintain our relationship with you.

Legal reasons. To comply with the law, to respond to valid requests from law enforcement or public authorities, to take part in legal proceedings, and to enforce or investigate breaches of our terms and policies.

How We Share Personal Information

We may disclose your personal information to third parties for legitimate purposes, in line with this Privacy Policy, including:

With Shopify, suppliers and other providers that carry out services for us — for example IT support, payment processing, analytics, customer support, cloud hosting, order fulfilment and delivery.

With business and marketing partners who provide marketing and advertising services. These partners use your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising based on your activity across different websites and merchants.

Where you ask us or agree for us to share information with a third party — for example to ship your order, or when you use social media widgets or social login.

With companies in our own corporate group.

In connection with a corporate transaction such as a merger, acquisition or insolvency; to meet legal obligations (including responding to subpoenas, warrants and similar requests); to enforce our terms and policies; and to protect the Services and the rights of our users and others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes information about your access to and use of the Services in order to provide and improve them. Information you submit through the Services is transmitted to Shopify and may be shared with third parties that are located in countries other than the one you live in. We also use certain Shopify features that combine data from your interactions with our store, with other merchants and with Shopify itself, in order to protect and improve our business. For those features Shopify is responsible for processing your personal information, including for handling any requests you make about that processing. You can read more in the Shopify Consumer Privacy Policy, and depending on where you live you may be able to exercise certain rights through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites and platforms run by other people. If you follow a link to a site we do not control, please review its own privacy notice, security practices and terms. We are not responsible for the privacy or security of those sites, or for the accuracy or completeness of what you find there. Information you post in public or semi-public places, including third-party social networks, may be visible to other users and may be used by us or by third parties without restriction. A link on our site does not by itself mean we endorse that site, its content or its operator, unless we say so.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has given us their personal information, please contact us through the contact form on this website and we will delete it. As of the date of this Privacy Policy we have no actual knowledge that we "sell" or "share" (as those terms are used in applicable law) the personal information of anyone under 16.

Security and Retention

No security measure is perfect, and we cannot promise absolute security. Information you send us may also be at risk while in transit, so please do not use insecure channels to send us sensitive or confidential information.

How long we keep your personal information depends on why we hold it — for example whether we still need it to maintain your account, to provide the Services, to meet legal obligations, to resolve a dispute, or to enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, they apply only in certain situations, and in some cases we may refuse a request where the law allows.

Access. You may ask what personal information we hold about you.

Deletion. You may ask us to delete personal information we hold about you.

Correction. You may ask us to correct personal information that is inaccurate.

Portability. You may ask for a copy of your personal information and, in some cases and with some exceptions, ask us to transfer it to another organisation.

Opting out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information, or of its use for targeted advertising as defined in applicable privacy law. If you visit our site with the Global Privacy Control signal enabled, and depending on where you are, we will treat that as an opt-out request for that browser and device — and, where we can link the signal to a Shopify account, for that account as well. You can read more at https://globalprivacycontrol.org/. We do not currently respond to other "Do Not Track" signals.

Marketing preferences. You can unsubscribe from our promotional emails at any time using the link in any such email. Even if you opt out, we may still send you non-promotional messages about your account or your orders.

If you are in the United Kingdom or the European Economic Area, and subject to the limits of local law, you also have the right to:

Object to or restrict processing of your personal information for certain purposes.

Withdraw your consent, where we rely on consent to process your information. Withdrawing consent does not affect processing carried out before you withdrew it.

You can exercise these rights where the Services provide for it, or by contacting us through the contact form on this website. To learn how Shopify uses your personal information and what rights you may have in relation to data processed by Shopify, see https://privacy.shopify.com/en.

We will not treat you differently for exercising your rights. We may need to verify your identity before acting on a request, as the law permits or requires. You may appoint an authorised agent to make a request for you; before we accept it, we may ask the agent for proof of your authorisation and may ask you to verify your identity with us directly. We will respond within the time frame required by applicable law.

Complaints

If you are unhappy with how we handle your personal information, please contact us through the contact form on this website. Depending on where you live, you may also have the right to appeal our decision, or to complain to your local data protection authority. In the EEA, a list of the competent supervisory authorities is published by the European Commission.

International Transfers

We may transfer, store and process your personal information outside the country where you live. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or the UK equivalent, unless the destination country has been recognised as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons. We will publish the updated version on this website, change the "Last updated" date, and give notice where the law requires it.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us through the contact form on this website. For the purposes of applicable data protection law, Luccevio is the controller of your personal information.